Thank you for shopping with Mathew Paul Jinks Ceramics. We aim to ensure that our customers are satisfied with their purchases. This policy explains your rights and our procedures regarding returns, cancellations, and refunds for purchases made through our website.

Your Right to Cancel (Consumer Contracts Regulations)

If you are purchasing as a consumer in the United Kingdom, you generally have the right to cancel your order within 14 days without giving a reason.

The cancellation period expires 14 days after:

• The day you receive the goods; or

• In the case of multiple goods delivered separately, the day you receive the last item.

To exercise your right to cancel, you must inform us of your decision by email or in writing before the cancellation period expires.

Effects of Cancellation

If you cancel your order within the cancellation period, we will reimburse all payments received from you, including the standard cost of delivery (if applicable).

We may make deductions from the refund if the goods have been handled more than necessary to establish their nature, characteristics, and functioning.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

We will process refunds:

• Within 14 days of receiving the returned goods; or

• Within 14 days of receiving evidence that the goods have been returned.

Returning Goods

To qualify for a refund:

• Goods should be returned within 14 days of notifying us of cancellation.

• Items should be returned in a condition suitable for resale where possible.

• Proof of purchase may be required.

Unless the goods are faulty, damaged, or incorrect, you are responsible for the direct cost of returning the goods.

Faulty, Damaged, or Misdescribed Goods

Under the Consumer Rights Act 2015, you are entitled to remedies if goods are:

• Faulty;

• Not as described; or

• Not fit for purpose.

If a product is faulty, you may be entitled to:

• A repair or replacement;

• A price reduction; or

• A refund, depending on the circumstances and timing of the claim.

If you believe an item is faulty or incorrect, please contact us as soon as possible with details and photographs where appropriate.

Non-Returnable Items

The following items may not be eligible for cancellation or return where permitted by law:

• Custom-made or personalised products.

• Perishable goods.

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

• Sealed audio, video, or software products that have been unsealed.

• Newspapers, magazines, or periodicals (except subscriptions).

• Digital content once the download or streaming has begun and you have acknowledged that your cancellation rights will be lost.

How to Request a Return or Refund

To request a return, cancellation, or refund, contact us:

Email: jinkspottery@gmail.com Address: 188a, Church Road, Hove, BN32DJ Phone: 07908401604

Please include:

• Your order number;

• Your name and contact details;

• Details of the item(s) concerned;

• The reason for the return (optional for cancellations).

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact: Mathew Paul JInks Ceramics

Email: jinkspottery@gmail.com Address: 188a, Church Road, Hove, BN32DJ