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UK Orders

In stock items are dispatched within 3 working days of your order being placed. A signed for delivery service is used on all orders over £50 to ensure safe arrival. You will receive tracking information once your order has been dispatched.

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Made to Order
Made to order pieces are handcrafted in the studio and typically take two to three weeks before dispatch. This is an estimate and cannot be guaranteed, as each piece is made by hand. You will be notified when your order is on its way.

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International Orders
We ship internationally on selected items. Please note that some pieces are not available for international purchase due to the delicate nature of the products — this will be indicated on the individual listing. Any customs duties, import taxes, or additional charges incurred upon delivery are the responsibility of the buyer. We will provide accurate and complete customs documentation with every international order to assist with this process. If you have any questions about international shipping before placing an order, please get in touch at jinkspottery@gmail.com.

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RETURNS & REFUNDS

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We hope you love your purchase, but if you are not satisfied please notify us within 14 days of receiving your order and we will do our best to help.

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Returns are accepted within 14 days of delivery, provided items are returned in their original condition and packaging. Refunds will be issued for the cost of the item minus the original shipping cost, once the return has been received and inspected.

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Faulty or damaged items
If your item arrives damaged or faulty, please contact us at jinkspottery@gmail.com within 14 days with a description and photographs of the damage. In these cases a full refund including shipping will be issued, or a replacement arranged where possible.

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Made to order items
As made to order pieces are handcrafted individually, they cannot be returned or refunded unless they arrive damaged or faulty. Please get in touch before placing a made to order if you have any questions about the piece.

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Return shipping costs
Unless an item is faulty or damaged in transit, the cost of return shipping is the responsibility of the buyer. We recommend using a tracked service as we cannot accept responsibility for returns lost in transit.

 

Contact

For any questions about shipping or returns, please get in touch at jinkspottery@gmail.com before placing your order where possible.

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This policy was last updated June 2026.